Data Warehouse for the partnerships with telcos from the different countries with strategic agreements with FON. Extraction of information that nourishes the CRM of the Customer Care with detail of…
Telefonica considers its customer’s satisfaction a strategic pillar that supports its leadership. The CRM technology management of Telefonica considers critical the capability of anticipation and satisfaction of its customers’ needs.…

Apara is a company born in 2002 with 100% Spanish capital as a spin-off of the Quality and Technology Group. More than fifteen years of experience in Predictive Analytics and Business Intelligence prove its success. Apara has developed dVelox, the first Spanish business platform regarding Predictive Analytics mentioned by Gartner in more than 15 reports. 

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